Shipping & Returns...FAQ
Shipping & Tracking
All Divinity Co Hair extensions are processed on a preorder basis. orders are processed within 7- 14 business days, excluding weekends and holidays. Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
Many orders arrive sooner than the estimated processing window, however processing times may vary based on product availability, order volume, and carrier delays.
We currently ship within the United States. Shipping rates and delivery timelines are calculated at checkout. Please note delivery times are estimates provided by the carrier and are not guaranteed.
Divinity Co is not responsible for delays caused by the shipping carrier, weather conditions, or incorrect shipping information provided at checkout.
Returns & Exchanges
Due to the nature of our products and for hygiene reasons, all hair sales are final.
If you receive the wrong item or your order arrives damaged, please contact us within 48 hours of delivery at sales@divinitycohair.com Be sure to include your order number and clear photos and we will review the issue and work with you to find an appropriate issue.
To be eligible for an exchange, hair must be unused, unaltered, unworn, and remain in its original packaging.
We do not accept returns or exchanges on hair that has been opened, worn, installed, colored, chemically processed, cut or otherwise altered.
What type of hair do you offer?
We offer 100% raw hair extensions, carefully selected for quality, longevity, and natural appearance. Our premium Cambodian hair is known for its softness, strength and natural movement.
Do you keep hair in stock?
To ensure quality and freshness, Divinity Co currently operates on a pre order basis. Please allow 7-14 business days for processing before shipment, this may happen sooner.
How many bundles do I need?
14"- 16” 2 to 3 bundles are recommended
18” - 22” 3 to 4 bundles are recommended
24"-28" 4 to 5 bundles are recommended
Can Divinity Co Extensions be colored?
Yes, our raw Cambodian hair can be colored, lifted and heat styled. We recommend using a licensed professional for all chemical services.
How long does the hair last?
With proper care, our raw hair can last up to 2 years or longer. Longevity depends on your installation method, products used, heat exposure and maintenace routine.
How do I care for my extensions?
We highly recommend shampooing the extensions before installing. Cleanse to remove build up and hydrate to condition the hair to see the truest curl pattern. Air drying or low heat blowdrying is recommended.
For long lasting softness and shine:
- Detangle gently from ends to roots (unbrush is recommended)
- Moisturize lightly (especially curly or wavy textures)
- Avoid heavy oils or heavy alcohol based products
- Use a heat protectant when styling
- Protect hair at night by wrapping or braiding ( durags for leavy out, silk bonnets for hair recommended)
Raw hair still requires maintenance similarly to natural hair and requires regular cleansing, conditioning and moisturizing. Proper maintenance is essential to preserve the hairs quality, softness and longevity.
Still have questions?
We are happy to help. Please contact us at sales@divintycohair.com. and we will get back to as soon as possible.